Wendys Old Fashioned Hamburgersis

Wendys Old Fashioned Hamburgersis1. Executive SummaryWendys Old Fashioned Hamburgersis an transnational fast food kitchen stove restaurant founded byDave Thomason November 15, 1969, inColumbus, Ohio, and locomote its headquarters toDublin, Ohioon January 29, 2006. Wendys was Americas national food, and the worlds trinity largest hamburger fast food chain with approximately 6,700 locations. On April 24, 2008, the comp some(prenominal) announced a merger withTriarc, which is the pargonnt company ofArbys. Following the merger, Triarc came to be known asWendys/Arbys Group. Arbys Group is the p bent company of Wendys, and is a publicly traded company. Arbys group of restaurants is a wholly owned subsidiary of Wendys/Arbys Group, Inc.This report go away be focusing on Wendys Burgers of the Wendys/Arbys Group. The main aim of this report is to investigate and analyze the market activities of Wendys Burgers.What is the Wendys orientation? What be the strengths, impuissancees, opportu nities, and threats (SWOT) of Wendys? What ar the agonistic advantages of Wendys? What is the impact of Wendys merchandising mix? And its positive and negative effects on the market and competitors in standardised segment.This report in its further course, forget try to address the above questions and more(prenominal).2.INTRODUCTIONWendys/Arbys Group is the p atomic number 18nt company of Wendys, and is a well known publicly traded company. Approximately 77% of Wendys restaurants are franchised, the absolute majority of which are located in North America. Wendys and its affiliates, employs more than 46,000 peck in its global operations. In fiscal year 2006, the firm had $9.45 one thousand thousand (USD) in total sales.While Wendys sets its standards for out(prenominal) gunstock appearance, food quality and plug-in, private owners obtain control over the hours of operations, interior dcor/design, pricing, staff uniforms and their wages.Wendys ended the fiscal year 2007 with just downstairs 6000 Wendys Old Fashioned Hamburgers restaurants in operation. Of these, 1,274 (21%) were company owned and operated by the company itself while the remaining 4,662 restaurants were franchised. In addition to Wendys Old Fashioned Hamburgers, Wendys has invested in the cafe Express and Pasta Pomodoro restaurant chain, owning 70% and 29% of those chains, respectively. Until 2006 Wendys International, Inc. also owned the Tim Hortons and Baja Fresh franchises.The chain is known for itssquareground beef patties in itshamburgers and the Frosty, a form of fruity serve grump cream mixed with fixed starches contracted from potato merchandises. The mood for Wendys old fashioned hamburgers was actually inspired by Dave Thomass trips toKewpee Hamburgersin his home townspeople ofKalamazoo, Michigan. The Kewpee sold square hamburgers and thick malt shakes, a good deal like the well-known restaurant that Thomas eventually founded inColumbus, Ohio, in 1969. Thomas name d the restaurant after his fourth part childMelinda Lou Wendy Thomas.3.WENDYS ORIENTATIONNature of demandOver the past century, market for fast food has change magnituded drastically, time being one of the major constraints. A recessional in the early 1980s, combined with high beef prices and Wendys explosive as well as threatening growth incited the burger wars. Wendys moved into the phone number three head behind McDonalds and Burger fairy, fueled by its introduction of a chainwide salad bar, complainer breast sandwiches, fish sandwiches, and baked potatoes.Extent of demandAs of December 2006, Wendys was Americas national food, and the worlds third largest hamburger fast food chain with approximately 6,700 locations. Approximately 77% of Wendys restaurants arefranchised and the majority of which are located in North America. Wendys and its affiliates employs more than 46,000 people in its global operations. In fiscal year 2006, the firm had $9.45 billion (USD) in total sale s and earned total revenue of $2.5 billion (USD) in 2007. druthersWendys tries to sense the nodes needs and demands. This proves that the company is purely marketing oriented. Wendys puts in much effort for orientation towards the marketplace and its market share. Companies have their respective beliefs concerning their marketing efforts which are usually varied from company to company. The challenging concepts beneath which companies perform their marketing activities are as followsWendys harvest-festivalion purposeCustomers are attracted to those ingatherings which are readily on tap(predicate) and cheaper in price. Organizations following this concept gets on accomplishing the large production competence, minimal embodys and bulk distri only ifion.Wendys increase Concept The way that Wendys Old Fashioned Hamburgers does trade and markets its products to consumers is due to the change in our society to where the consumer wants the biggest, quickest, and best product that they can get for their money. Wendys introduced healthier options amid rising obesity levels and a general interest in healthier foods, some fast-food companies have been going in the opposite direction, introducing ever more calorific and fat-laden burgers in a bid to win customers.Wendys Selling ConceptThe concept of ready-cooked food for sale is the primitive and foremost selling concept of Wendys burgers. Wendys uses fresh, never frozen beef/fresh ground beef in their hamburgers. Wendys has moved in line with the Quick Service Restaurant or QSR industry and has been bringing to offer healthy food choices. Wendys has added sandwiches and salads to its menu, and offers side dish substitutes for French fry like salads for health conscious customers.Wendys Marketing conceptMarketing is the science of actualizing the buying potentials of a market for a specific product. It in turn reflects a selling concept because it centers on promoting a product rather than meeting a defined ar ea of consumer needs. The marketing concept sidetracks the basic conflict betwixt the buyer and the seller. Consumers want good quantity and quality products for less prices, where as producers wants to sell at high prices. The marketing concept does not provide a solution to the classic bargaining problem which is widely prevalent.Holistic Marketing ConceptThis involves development, design and implementation of marketing programs, processes, and activities that recognizes organizations breadth and inter-dependencies. Precisely, this concept is an approach to marketing that tries to identify and resolve the luck and difficulties of marketing activities. in that location are 4 main elements in Holistic marketing namely (Kotler and Keller 2006 16)* Integrated marketing involving communications, products services, channels.* companionable responsibility marketing involving Ethics, Environment, Legal and Community.* Relationship marketing involving Customers, Channel and Partners.* Internal marketing involving Marketing department, senior management and other departments.Wendys strictly follows the above concepts as it includes most of the marketing activities.Wendys Business StrategiesWendys new dodging puts its food products on center stage and changes its media-buying habits to zero in more narrowly on various market segments. TV spots and print ads will focus on specific audiences instead of delivering the same message to all demographic groups, tailoring the messages to the infallible audiences, broadening its scope.In addition, the nearly 6,700-unit chain will advertise on the Internet to attract boyisher consumers and use a character named Smart jog to appeal to them in TV spots/advertisements.Globally, all the Wendys employees work together to achieve in Driving Growth, Funding Growth and become Best say to Work.4.S.W.O.T AnalysisSWOT analysis is a structured approach for evaluating the strategic position of a business by indentifying its Streng ths, Weaknesses, Opportunities and Threats (Jobber 2007 63). To get a clear idea of Wendys/Arbys groups outlook, it is useful to analyze the restaurants Strengths, Weaknesses, Opportunities and Threats (SWOT). Additionally, a SWOT analysis summarizes the outcome of marketing audit of the company (Jobber 2007 61).Positive factorsInternal factorsNegative or potential to be negativeStrengthsWeaknessesOpportunitiesThreats orthogonal factorsStrengthsPositive, tangible and intangible attri exceptes internal to an organization and within the organizations control forms the strengths of a company.* A strength in Wendys manufacturing is that their food is known for its glowing and quality.* This quality of food is said to be one of the main reasons why Wendys has outpaced the annual sales gain of McDonalds from 1998 to 2002 (Industry Surveys, 2003, p. 3).* The expert management system of Wendys burgers adds to its much strength in time managing and store managing skills.* The pleasant atmos phere of all the Wendys stores adds appreciate to its strong customer oriented approach.* Hamburgers are made with fresh, never frozen beef which is a huge hit with the customers.* Being a Global brand, Wendys is capable of general expansion with huge market left to be tapped and consumer abode to capture.* Strong supply chain is one of the mark strengths of Wendys burgers with the suppliers meeting the fast food chains constant demand for the in time supply of knifelike materials in turn meeting the customers requirements.* Another major strength of Wendys is its mid night push plan, it is operating its stores after the mid night also, which attracts the teenage and young people a lot.* One of the major strength of the Wendys is its nutritional valued menu for the people who are maintaining a balanced diet.* Wendys is the first restaurant which is crack a special menu for children and even for the kids.WeaknessesInternal factors within an organizations control that detract fr om the organizations ability to attain the desired goal are the weaknesses of an organization.* A manufacturing weakness could be that it will be difficult for Wendys to make dramatic proceedss in the area of store management in the future.* Breakfast menu Wendys experimented with serving eat for a short time, but the endeavor was unsuccessful due to several issues.* Constant management changes have lead to a reduction in customer as well as employee satisfaction hindering its growth and expansion.* The franchisee stores are given freedom to have their own store atmosphere and layout and also employee uniforms.* steep dependence on a major country is the main weakness of the Wendys. Though it is globalized, it was operating mostly in ground forces and Canada. In the year 2007, more than 70% of its revenue is from the USA, this phenomenon leads to loss in profit rates in planetary market.* The Wendys spreading of its stores is relatively very less, when compared to its close ri vals, McDonalds and Burger King. The McDonalds opening 200 stores per year, the Burger King is opening at a rate of 150 per year, but Wendys is opening only 50 stores per year, so the expansion of business is very less comparatively.OpportunitiesExternal attractive factors that represent the reason for an organization to exist and develop. Brand recognition is the significant factor affecting their competitive position.* Wendys international brand image gives it a scope for expansion into International markets.* Recession has little or no effect on the fast food industry which provides a great luck for growth and expansion.* Wendys was the first to introduce fish sandwich making its mark and grabbing a huge market share.* Rising of restaurant business in USA is great opportunity for Wendys. According to the Forbs magazine survey, in the year 2007 more than 25% of USA government revenue from fast food sector. The reasons for increment in convenient food consumption is, increasing sin gle parent families, dual working households, no time for active cooking at home, hike in living standards of people and so on Wendys can utilize this as a great opportunity to increase its business* Increasing population of teenagers and young people is a great opportunity for Wendys, as it was targeting them. According to the census in 2008, more than 40% of American people are teenagers, which was a great opportunity for Wendys.* Increasing opportunities in developing countries like China and India. In 2007 Wendys make one percent of its revenue from India and ii percent from China, remedy to be increased. There is a great opportunity for Wendys to develop its business in developing countries as there is less operating cost when compared to the developed countries.ThreatsExternal factors beyond the organizations control which could place the organization mission or operation at risk.* Accusation Wendys was accused recently as a consumer found a man finger in one of its item ( Chili). Such kind of accusations would surely affect the brand image and high chances of drop in the market share. often time and money is consumed to regain the lost share of the fast food market.* Competitors Wendys faces stiff competition in the overall fast food industry, as McDonalds holds a dominating 18% share of the market with Wendys and Burger King holding shares of approximately 2% each. In recent years Wendys has been lagging behind McDonalds and Burger King in same store sales growth, an indicator of how established franchises are faring in the market. In addition to traditional hamburger-based fast food restaurants, Wendys must compete with chains such as Subway, Yum Brands (YUM) and Jack In The Box (JBX). * Controversy Wendys found itself the focus of a boycott bygay rightsgroups when the company pulled advertizing from the sitcomEllenin 1997, which it deemed controversial.* Illnesses caused by food are the major threat for any fast food company. Though more care was interpreted, there was chance of food borne illnesses like e coli, gastric anesthetize etc. This was a major threat for Wendys.* Food storage and transportation is also a major threat for Wendys. As it is more difficult to store raw materials as there are highly vulnerable to decomposition.* Targeting a particular section of people is a major threat for Wendys, as it is targeting the teenagers only. This leads to a loss in the satisfaction of people of other sections.* International Business expansion Limiting the business to the USA is the major threat to Wendys at international level. Limiting the business may leads to limiting the globalization and decreasing the brand name, profits and sales.StrengthsWeaknessesOpportunitiesMake the most of theseWatch competition closelyThreatsRestore strengths strategical turn around required4.1 .ConclusionWendys/Arbys group has to maintain all their strengths and grab all the opportunities. On the other hand, Wendys/Arbys group should sooner overcome all its weaknesses and work harder in overcoming the threats.5.Competitive AdvantageCompetitive advantage is the achievement of superior performance through differentiation to provide superior customer value or by managing to achieve lowest delivered cost (Jobber 2007 27).Competitive FactorsFactors like being the third largest chain restaurant, having a large market share in USA and its target consumers being teenagers who form a majority of consumer base are considered as the competitive factors by Wendys.Product Strength Lack of differentiation- Consumers have accessibility to similar menu that is used by other hamburger chains of the same segment. Hence fulfilling consumers needs. Unique patty shape- Wendys burgers have a unique square wrought patty instead of a regular round patty, which other hamburger chains use.Customer Loyalty and Satisfaction Convenience- The ease of accessibility of its stores by deploying them in prime locations adds to consumers convenience. Sp eed of service- Implementing drive through and home delivery system in all its stores to attain speedy customer service.Market Share triad largest company in QSR or Quick Service Restaurants Introduction of new products like fish sandwich, square shaped fresh ground beef patty, salads in its breakfast menu, etc have been introduced by Wendys. Fifth in terms of highest total revenue generated next to McDonalds Corporation, Doctors Associates, Yum Brands and Jack in the Box.Customer Concentration Location variables saddle horse up Wendys restaurants where the potential consumer(working class, teenagers, etc) concentration is high. Strengthen penetration To attain a firm grip in the market where it is already existing.Cost Control alter distribution center Wendys has the strongest supply chain management system which is very efficient in saving unnecessary expenses thus trim down the number of distributing centers in turn cutting down on costs. Reduce labor costs Costs associat ed with labor is a major factor in the success of any business. Wendys labor costs include upper management, but the bulk of Wendys employees are the workers at individual restaurants. Wendys achieved to cut labor cost by downsizing the number of managers from 3.6 to 3.3 by June of 2007. Wendys expects that this will not only decrease labor costs but also enhance efficiency at individual restaurants as they have found that a high number of managers can result in di mass of responsibility and confusion. In 2007 Wendys total operating costs were approximately $2.29 billion while total revenue was about $2.45 billion, leaving a slim operating income of approximately $156 million. If Wendys labor cost reduction initiative can successfully decrease labor costs without negatively impacting revenues, Wendys could see a substantial increase margins and operating profits. http//cdn.wikinvest.com/i/px.gif Economies of scale- Economies of Scale is achieved by balancing the capital invested and reducing costs.Investments International fast food market is the best place to invest in as far as Wendys investment options are considered. Research on untapped foreign markets in order to gain knowledge for future investments.Forces that Affect Competition The Economy caused businesses everywhere to focus on low cost to the customer, this presents a problem when every firm lowers its prices. The end result is that the low price becomes the new standard so competition now lies in value. Wendys has taken this road before during the inflationary period of the 1970s, with the slogan tincture is Our Recipe. The Super Size Me Documentary also affected competition among the major fastfood chain restaurants. Caused a public backlash against fast-food restaurants. In response to the 2004 film, Wendys introduced the Chicken Temptation selections to their existing menu.Competing in the Industry Overall Wendys needs to stand by their strategy of creating a niche market by way of their side dish offerings. Expand competition base by being innovative and effective.5.1.ConclusionThe major competitive advantage of Wendys is Healthy Fast Food.6.Marketing Mix Analysis The tools available to a business to gain the reaction it is seeking from its target market in semblance to its marketing objectives 7Ps Price, Product, promotion, Place, great deal, Process, Physical Environment Traditional 4Ps extended to encompass growth of service industryMarketing strategy is generally obtained by the 3 key elements namely the target markets, competitors targets and the competitive advantage (Anderson 2008). Once the marketing strategy is finalized, the company starts looking into the facts of the marketing mix. Marketing mix is the set of controllable, tactical marketing tools that the firm blends to produce the response it wants in the target market. (Armstrong and Kotler 2009).Marketing mix is essential for the company to develop the demand for its products. This can be collectivel y make by the four vital categories which are well-known as 4-Ps of marketing mix. The 4-Ps are namely Product, Price, Place and Promotion (Armstrong and Kotler 2009 83).Product Customer solutionProduct is a good or service offered or performed by an organization or individual, which is capable of satisfying customer needs (Jobber 2007 28).Brand name and QualityThe brand image is obtained by utilizing the fundamentals of marketing mix (Jobber 2007 332).Wendys/Arbys Group is the parent company of Wendys, and is a publicly traded company. Wendys Restaurant Group, Inc. is a wholly owned subsidiary of Wendys/Arbys Group, Inc. Wendys/Arbys Group, Inc. is the franchisor of the Arbys and Wendys restaurant systems and trades on the New York Stock Exchange under the symbol WEN. A change in the companys ownership set the course for menu expansion and a strengthened brand. On September 29, 2008, Triarc Companies Inc. merged with Wendys International, Inc. to form Wendys/Arbys Group, Inc. Wend ys/Arbys Group, Inc. is the third largest quick-service restaurant company in the United States.Wendys restructured its cleanliness standards, menu and other operable details to ensure that stores met the goals and standards of the parent company so that its franchises were competitive in the market.Wendys mission is to deliver superior quality products and services for their customers and communities through leadership, innovation and partnerships. Their vision is to be the quality leader in everything they do.Wendys has a strategic vision focused on these core values Quality Freshly-made products and superior service are their passion consistent excellence in customer service is their goal. All actions are guided by absolute honesty, fairness and respect for every individual. People (consumers) are the key to success they value all members of the diverse family for their individual contributions and their team achievements. Satisfying internal and external customers needs is the focus of everything they do. Continuous improvement is how they think and innovative change provides competitive opportunities.Features and VarietyThe Wendys menu features a variety of products that are stated below which are unique from its competitors.* Signature spliff beef, including Roast burger.* Market Fresh deli sandwiches.* Market Fresh salads.* Toasted subs.* Jamocha and specialty shakes.* Curly Fries and Side kickers.* Wendys featuresFrench friesas a primary side item, but also offers a number of options for side items/dips, includingsalads(side and Caesar side),chili,yogurtwithgranola,mandarin oranges, andbaked potatoes. In several markets, the customer may request any of these side items to be substituted for fries in its value meals.* In June 2006, Wendys removed their classic Biggie and also the Great Biggie sizes in favor of a more traditional sizing system like Small, Medium, and Large.* Frostydessert It is asoft serve ice creamdessert sold in chocolate or vanilla flavours. Also sold as a floatand a mix-in dessert called the Twisted Frosty.* In Japan, Wendys offers ared bean pasteand cheese sandwich called as an An Burger* Big Classic- It is a sandwich that directly competes with the Burger Kings Whopper.* Mayonnaise, lettuce, tomato,pickle, ketchup and onion served on aKaiser-style roll. A second version with bacon is available, called the Big Bacon Classic.* Baconator- with mayonnaise, 6 strips of bacon, two 1/4 pound (113.4 gram) patties, ketchup and two pieces of American cheese.* In Dec 2006, Wendys bodd out and stopped offering their fried Home style chicken strips in most of its U.S.locations. There is now a chicken club combo in the place of the strips, which features a Home style chicken patty, tasty chicken patty or a Grilled Chicken patty with Swiss cheese and also bacon. The Home style chicken strips are still available in parts of Canada.* In the Philippines they serve fried chicken, which forms staple at most fast food resta urants in that country.Price Customer costPrice is the amount of money customers must pay to obtain(buy) the product. (Armstrong and Kotler 2009 83). The price of any product partially highlights its quality.Pricing StrategyThe Pricing strategy primarily consists of* get to know the market.* Elasticity.* Keeping in pace with the competitors.* Because Price and Convenience are near universal throughout firms in the industry, Wendys must focus on neat the highly favored fast-food choice. Doing so will give customers more inclination to visit store locations.Place ConveniencePlace includes company activities that make the product available to target consumers. (Armstrong and Kotler 2009). The vital role of marketing is the process of how the product is being sent from seller to buyer.The means by which the products and services reach the consumer from the producer and where they can be accessed by the consumer. The more places to buy the product and the easier it is made to buy it, t he better for the business (and the consumer).AvailabilityApproximately 77% of Wendys restaurants are franchised, the majority of which are located in North America. Wendys and its affiliates employ more than 46,000 people in its global operations. While Wendys sets standards for exterior store appearance, food quality and menu, individual owners have control over hours of operations, interior decor, pricing and staff uniforms and wages.Wendys operates in 19 countries around the world while its headquarters is based in Dublin, Ohio. It operated in more countries, but closed down in some of them due to certain circumstances.InventoryWendys never uses frozen beef, its always fresh.Promotion CommunicationPromotion means activities that communicate the merits of the product and persuade target customers to buy it. (Armstrong and Kotler 2009).Different ways of promoting the product areAdvertisingAdvertising is a major phase of overall product or service development and management. Advert ising is specifically part of the outbound marketing activities, or activities geared to communicate to the market, e.g., advertising, promotions, public relations, etc.Wendys recently began a cross-promotion withNintendo. When you buy specific Wendys items you receive a code on that can be entered on the web siteFrostyFloat.comand be entered to win aWii. Wendys marketing arm engages inproduct placementin films (such asThe Day After Tomorrow,Mr. Deeds,Garfield The Movie, andClick) and television and is sometimes seen on ABCs hitreality showExtreme Makeover Home Editionserving food to the more than 100 construction workers. A recent Wendys commercial-grade features the tune from theViolent Femmessong Blister in the Sun.ScrubsstarZach Braffcan currently be heard invoiceoverin Wendys newest commercials. With the launch of the new ad campaign, Wendys has also unveiled a new slogan, Thats right.Few of the advertising slogans of Wendys are given belowUS Canada* 1970 passQuality Is Our Recipe* 1978Juicy hamburgers and lots of napkins* 1979 glowing-N-Juicy* 1980Wendys Has the Taste* 1981Aint No Reason to Go Anyplace Else* 1982Youre Wendys flesh of People* 1983Parts is parts* 1984Wheres the beef?* 1986Choose Fresh, choose Wendys* 1987Give a little nibble* Circa 1990The best burgers and a whole lot more(also was printed within the hamburger wrappers during the 1990s)* 1997 PresentEat great, even late* 2002Its hamburger bliss.* 2004Its better here* 2004Always Great, Even Late.* 2005 2007Do what tastes right.(primary slogan)* 2005 PresentIt takes flair to be square.* 2007Thats right.* 2007Uh Huh.* 2007Hot Juicy BurgersInternational* 1983Its the best time forWendys(Philippines)* 2000 (approx) PresentWe dont cut corners(New Zealand)* 2000 (approx) PresentWendys cuadra contigo(Wendys fits with you). The wordcuadra(fit) is a reference to the wordcuadrothat meanssquare(Venezuela)* 2001 (approx) PresentEl Sabor de lo Recien Hecho(The Flavor of the Brand New Made) (Honduras)* 2007 (approx) PresentWendys es Sensacional(Wendys is Sensational) (El Salvador)Personal sellingPersonal selling involves incentive programs, sales presentations and trade shows (Armstrong and Kotler 2009 383). Personal selling is oral communication with potential buyers of a product with the intention of making a sale. The personal selling may focus initially on developing a relationship with the potential buyer, but will always ultimately end with an attempt to close the salePersonal selling is one of the oldest forms of promotion. It involves the use of asales forceto support apush strategy(encouraging intermediaries to buy the product) or apull strategy(where the role of the sales force may be limited to supporting retailers and providing after-sales service).Sales PromotionSales promotion is any initiative undertaken by an organization to promote an increase in sales, usage or trial of a product or service. Sales promotions can be directed at either thecustomer, sal es staff, ordistributionchannel members (such asretailers). overt RelationsPublic relations can be used to build rapport withemployees,customers,investors,voters, or the general public. There are various kinds of public relations, but the most important are financial relations with public, product relations with public,and crisis public relations. Financial public relations providing information mainly to business reporters. Product public relations gaining publicity for a particular product or service (rather than using advertising). Crisis public relations responding to negative accusations or information. Wendys has their official worldwide websites where the it regularly updates information such as yearly annual report, products, interviews with management faculties etc.6.1.Ad